As the COVID-19 pandemic ravaged the globe and shut down most travel, companies that provide travel services responded in different ways. We had a number of trips planned that we had to change or cancel, and the companies we interacted with fell on a wide spectrum from pleasant and supportive to evasive, dishonest, and unhelpful. We assigned them grades based on their stated policies and our experiences.
Continue reading » “Grading Responses to COVID-19”